Table of Contents. Check the Downloads panel for blocked downloads Firefox includes a feature to protect you from malicious or potentially harmful file downloads. If Firefox has blocked an unsafe download, you will see a warning message about the file in the Downloads panel, along with options for handling the pending download. You can open the Downloads panel to view completed and pending downloads by clicking on the Downloads button (the down arrow on your toolbar). See the articles and for more information.

Clear the download history Clearing the download history can fix some problems with downloading files:. Click the Downloads button, and then click Show all downloads. The will open. In the Downloads window, click Clear Downloads.

Close the Downloads window. Choose a different download folder Firefox may not be able to download files if there is a problem with the folder in which downloaded files are saved:. Click the menu button and choose Options. Select the General panel. Go to the Downloads section Find the Downloads section under Files and Applications. Click the Browse Choosebutton next to the Save files to entry.

Choose a different download folder for saving files. Close the about:preferences page. Any changes you've made will automatically be saved. Reset the download folder If you have tried the above suggestions, you can restore the default Firefox download folder settings:. In the, type about:config and press Enter Return. The about:config 'This might void your warranty!' Warning page may appear.

Click I'll be careful, I promise! I accept the risk! To continue to the about:config page.

Downloads Fail

In the Search field, enter browser.download. If any of the following settings have a status of user set modified, reset their values. To reset a value, right-click hold down the Ctrl key while you click the setting and select Reset from the context menu:.

browser.download.dir. browser.download.downloadDir. browser.download.folderList.

browser.download.lastDir. browser.download.useDownloadDir.

If desired, you can revert back to your preferred download folder settings by changing your. Choose a valid download folder in Safari Preferences If you receive the error could not be saved, because an unknown error occurred., your problem might be caused by an interaction with the Safari browser and your operating system. To fix the problem, open Safari's Preferences and change the Save downloaded files to: setting to a valid folder (such as your Desktop). Then restart Firefox.

Delete corrupt plist file If you receive the error could not be saved, because you cannot change the contents of that folder. Change the folder properties and try again, or try saving in a different location., your problem might be caused by corrupt plist files. To fix this problem, go to your home directory and delete this preference file:. /Library/Preferences/ com.apple.internetconfig.plist Change file type settings If downloading certain file types does not work, check to make sure Firefox is not set to handle those file types differently from others. See for instructions on how to view and change how different file types are handled. Reset download actions for all file types To reset how all file types are handled by Firefox back to default:.

Open your profile folder: Click the menu button, click Help and select Troubleshooting Information. From the Help menu, choose Troubleshooting Information.

The Troubleshooting Information tab will open. Under the Application Basics section, click on Open Folder Show in Finder Open Directory. A window will open that contains your profile folder.

Your profile folder will open. Beginning with 52, support has ended for all NPAPI except for Adobe Flash. See and for details. On Windows, third-party download manager plugins can interfere with Firefox downloads. Download Manager plugin files that get added to the Firefox plugins folder include the following, listed by the download manager program and the associated plugin filename:. GetRight: NPGetRt.dll.

WinGet: NPWinGet.dll. Download Accelerator Plus: npdap.dll. FreshDownload: npfd.dll.

Net Transport: NPNXCatcher.dll, NPNXCatcher(Audio).dll, and NPNXCatcher(Video).dll See for instructions on how to disable or remove plugins. Configure Internet security software Internet security software, including, antivirus programs, anti-spyware programs, and others can block certain file downloads. Check the settings in your security software to see if there is an setting that may be blocking downloads.

To diagnose whether Internet security software is causing problems, you can try temporarily disabling it, seeing if downloads work, and then re-enabling the software. Enable downloads blocked by Security Zone Policy Downloading an executable file (e.g., an.exe or.msi file) may fail, with the showing Canceled under the file name. This happens because Firefox honors your Windows security settings for downloading applications and other potentially unsafe files from the Internet. To resolve this problem, use the solution given below.

Reset system Internet Security settings You can reset your system Internet security settings in Internet Explorer. See at Microsoft Support for instructions. Other solutions You may be able to diagnose your download problem by following the steps given in the article. Based on information from Share this article.

Attention, Internet Explorer User Announcement: Jive has discontinued support for Internet Explorer 7 and below. In order to provide the best platform for continued innovation, Jive no longer supports Internet Explorer 7. Jive will not function with this version of Internet Explorer.

Please consider upgrading to a more recent version of Internet Explorer, or trying another browser such as Firefox, Safari, or Google Chrome. (Please remember to honor your company's IT policies before installing new software!).